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Toll Free 855.OUR.EXCESS

“ Outfitting Today’s Classrooms With Gently Used Furnishings.”

Customer Service

Shipping & Delivery
Most orders ship within 48 hours of receiving cleared funds. Freight shipments will be assessed processing time based on order size and transportation company availability.

Orders shipped through freight companies will usually require contact from the transportation company prior to delivery. Should the transportation company be unable to contact you within 48 hours of your order being ready for delivery, most will begin assessing storage fees. Those fees cannot be waived. You will not receive your order until those fees are paid.

Should your order be returned due to continued failure to contact you, you will be charged all assessed shipping charges and storage fees. Please make sure to provide School Excess Inc. with phone numbers and e-mails where you are readily reachable to avoid such situations.

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Returns Policy

You are responsible for inspecting your merchandise when it is delivered. If there is excessive mechanical damage or the shipment is incorrect from the issued invoice, you should refuse to accept the shipment and call us immediately. Request the delivery driver to wait, if they can until the situation is resolved.

If you are unable to reach us at the time delivery, in a situation of damage sign for the delivery, making sure to note "DAMAGED" on the Bill of Lading (the shipping form presented at time of delivery). Make sure to obtain a copy of the Bill of Lading with the driver’s name and signature acknowledging that the item was delivered damaged. Make sure to also note what the damage was to the best of your ability; such as cracks, broken seats, etc. If possible take and send pictures of the damage to allow us and the transportation company a better idea of the situation.

There will also be situations whereby you do not have enough time to fully inspect the shipment or the order is delivered while you are not available and received by your appointee. It is your responsibility to fully inspect your merchandise within 3 business days of delivery. Electronic items such as computers and SMART Boards have a 14 day extended policy. If you find you have a problem with damage or an incorrect shipment, you must contact us during this period. We cannot be held responsible for damages or incorrect shipments if you wait beyond this period to inform us.

As long as you contact us during the 3 business day period, any item that does not arrive as ordered (size, color, or features differ from the issued and paid invoice) will be replaced by us at no additional cost to you. Replacements will be based on available inventory. Standard shipping times will apply. Requests for expedited shipping on replacement orders will incur applicable fees, regardless of situation.

Damaged items will be assessed as to the extent of mechanical damage and a partial refund will be issued if deemed appropriate. We will also send replacement parts if and when available free of charge for as needed repairs during this period for damaged items. Items assessed as a permanent loss to the extent of being unusable will be either replaced at no additional cost or issued a full refund (shipping costs will be assessed at a pro-rated rate).

If you receive your order but you subsequently decide you want or need to return it, you will be responsible for all assessed shipping charges, even if your original invoice included free shipping. Your refund will be issued within 3 business days of receipt of the returned and undamaged item. Should you wish to do an exchange, you will again be responsible for all shipping costs as well as any price differences in the items you wish to exchange. You must contact us within 3 business days to either exchange or return orders.

PLEASE KEEP THE ORIGINAL PACKAGING OF YOUR ORDER UNTIL YOU ARE SATISFIED THAT YOUR ORDER IS CORRECT AND UNDAMAGED. IN THE EVENT CUSTOMER WANTS TO RETURN ITEMS DUE TO CANCELLATIONS, ITEMS WILL BE DUE A 15% CANCELLATION FEE ON THE ENTIRE ORDER. IF ITEMS HAVE ALREADY BEEN SHIPPED CUSTOMER WILL BE CHARGED THE 15% RESTOCK FEE PLUS THE COST OF SHIPPING TO AND FROM.

Our items are pre-owned and many people have a varying idea of what that consists of. Shipping can be expensive so if you're not sure about color, size or condition, please ask. Our associates will strive to provide you with as much information as possible. Review all orders prior to payment and verify that merchandise and shipping fees are correct and valid. We want to help make sure your purchase is exactly what you want the first time.

School Excess does not currently extend any warranty beyond the 3 business day return policy or the 14-day extended policy for electronics. We do, however, attempt to retain extra replacement parts and accessories of our merchandise and will be happy to ship those parts for the cost of shipping to our customers during either the time of your order or during our return policy period if they are available. Any orders for extra parts after our return policy period will require payment by the customer including the cost of shipping. Merchandise may or may not be under manufacturer warranty but that is up to the customer to verify with the manufacturer.

Payment Options

1. CHECKS: All Checks Made Payable to: School Excess Inc.

Mailed to: 823 S. Great Southwest Parkway Grand Prairie TX 75051.

School Excess currently accepts Business, Personal, Cashier’s Checks and Money Orders. Should you wish to mail in your check, the check MUST be sent through a type of certified mail such as USPS, FedEx, UPS, etc. The bank name, company or personal name on the check, check amount, check number and tracking number on the mailed check must be forwarded by e-mail or fax to us before order processing can begin. Copies of the check sent through e-mail or fax are acceptable as well.

IF YOU ARE SENDING A CHECK PAYMENT YOU MUST HAVE AN INVOICE AND DIRECT APPROVAL FROM SCHOOL EXCESS

We will not take this information over the phone. Orders WILL NOT be processed until such information is received and verified. Orders made with Personal Checks will ONLY be processed after the check has cleared through the bank.

2.DIRECT CREDIT CARD PAYMENT: School Excess will send you a one-time credit card authorization form by e-mail or fax. The entire form must be completed and signed before being sent back by e-mail or fax. You will be sent a receipt for the transaction. School Excess will never share your information or charge you for any amount other than what you have authorized for your purchase.

3.PAYPAL: We will send you a PayPal Invoice through your e-mail from sales@schoolexcess.com and PayPal will give you the option of using your card directly or paying with your PayPal Account. You DO NOT need a PayPal account for this transaction.

4. PURCHASE ORDERS: Acceptance of Purchase Orders will be at the discretion of School Excess Inc. Contact a Customer Service/Sales representative regarding purchase orders

5. ACH TRANSACTIONS: Customers wishing to deposit funds directly into a School Excess Inc. Business Account MUST do so with a Personal, Business or Cashier’s Check or through Wire Transfer. NO CASH DEPOSITS. Contact a Customer Service/Sales representative regarding ACH Transactions.

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