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Customer Service

Customer Service

Shipping & Delivery

Most orders ship within 48 hours of receiving cleared funds excluding orders placed during the summer season. Freight shipments will be assessed processing time based on order size and transportation company availability. Please refer to current processing times available when selecting shipping method in checkout.

Shipping is tail gate, requiring customer to unload from truck and into building. Lift gate delivery is available for an additional fee while inside delivery is not an offered service. Please remember to inspect your order at the time of delivery. Do not throw away any of the original packaging until inspection is completed. Any missing parts or damages must be signed on the bill of lading and reported to customer service at 1-855-687-3927 within 3 business days of delivery. All quotations are for tailgate delivery unless otherwise noted.

Orders shipped through freight companies will usually require contact from the transportation company prior to delivery. Should the transportation company be unable to contact you within 48 hours of your order being ready for delivery, most will begin assessing storage fees which cannot be waived. You will not receive your order until those fees are paid.

Should your order be returned due to continued failure to contact you, you will be charged all assessed shipping charges and storage fees. Please make sure to provide School Excess Inc. with direct phone numbers and e-mails where you are readily reachable to avoid such situations.


Privacy & Security

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:

- Facebook:

- Google:

- Bing:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


The Site is not intended for individuals under the age of 18.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at or by mail using the details provided below:

School Excess

[Re: Privacy Compliance Officer]

4504 Bronze Way Dallas, Texas US 75236

Returns Policy

Our items are pre-owned and many people have a varying idea of what that consists of. Shipping can be expensive so if you're not sure about color, size or condition, please ask. Our associates will strive to provide you with as much information as possible. Review all orders prior to payment and verify that merchandise is correct and valid. We want to help make sure your purchase is exactly what you want the first time.
CERTIFIED REFURBISHED (RF): An item that has been restored to working order and certified by School Excess. This means the item has been inspected, cleaned, and repaired to full working order and brought back to like new condition. It may have some signs of cosmetic wear (light scratches/scuffs - no more than 3 inches) and blemishes but is fully operational and functions as intended. This item may or may not be in original packaging.


School Excess does not currently extend any warranty beyond the 3-business day return policy or the 14-day extended policy for electronics. We do, however, attempt to retain extra replacement parts and accessories of our merchandise and will be happy to ship those parts for the cost of shipping to our customers during either the time of your order or during our return policy period if they are available. Any orders for extra parts after our return policy period will require payment by the customer including the cost of shipping. Merchandise may or may not be under manufacturer warranty but that is up to the customer to verify with the manufacturer.

Items shipped through freight companies will usually require contact from the transportation company prior to delivery. Should the transportation company be unable to contact you within 48 hours of your order being ready for delivery, most will begin assessing storage fees which cannot be waived. You will not receive your order until those fees are paid. Should your order be returned due to continued failure to contact you, you will be charged all assessed shipping charges and storage fees. Please make sure to provide School Excess Inc. with direct phone numbers and e-mails where you are readily reachable to avoid such situations.

You are responsible for inspecting your merchandise when it is delivered. If the shipment arrives in a distorted packaging (with broken or no shrink wrap, torn straps and or appear to be out of place) you should call us immediately to receive the necessary instructions for moving forward, take pictures and sign the Bill of Lading as damaged. If the shipment is incorrect from the issued invoice, Request the delivery driver to wait until the situation is resolved. 


If you are unable to reach us at the time of delivery, If damaged please sign for the delivery, making sure to note "DAMAGED" on the Bill of Lading (the shipping form presented at time of delivery). Make sure to obtain a copy of the Bill of Lading with the driver’s name and signature acknowledging that the item was delivered damaged. Make sure to also note what the damage was to the best of your ability; such as cracks, broken seats, etc. If possible take and send pictures of the damage to allow us and the transportation company a better idea of the situation.

There will also be situations whereby you do not have enough time to fully inspect the shipment or the order is delivered while you are not available and received by your appointee. It is your responsibility to fully inspect your merchandise within 3 business days of delivery. Electronic items such as computers and SMART Boards have a 14-day extended policy. If you find you have a problem with damage or an incorrect shipment, you must contact us during this period. We cannot be held responsible for damages or incorrect shipments if you wait beyond this period to inform us.

Damaged items will be assessed as to the extent of mechanical damage and a partial refund will be issued if deemed appropriate. We will also send replacement parts if and when available free of charge for as needed repairs during this period for damaged items. Items assessed as a permanent loss to the extent of being unusable will be either replaced at no additional cost or issued a full refund. In most cases, you will have to hold on to the damaged freight until School Excess is able to dispatch another carrier for pickup if available. 

If you contact us during the return policy period, any item that does not arrive as ordered (size, color, or features differ from the issued and paid invoice) will be replaced by us at no additional cost to you. Replacements will be based on available inventory. Depending on the order, shipping arrangements may or may not be made to pick up the incorrect items. On certain occasions, you will be responsible in keeping or discarding the wrong items. Standard shipping times will apply. Requests for expedited shipping on replacement orders will incur applicable fees, regardless of the situation.

If you receive your order but you subsequently decide you want or need to cancel, you will be responsible for all assessed shipping charges, even if your original invoice included free shipping. Assessed shipping charges include the cost of shipping to and from your delivery location. A 10% restock fee will also be deducted from your refund. Refunds will typically be issued 3 to 7 business days of delivery of the returned and undamaged item depending on the amount. If you decide to cancel your order prior to shipping, you will be subject to only the 10% restock fee before receiving a refund. Should you wish to do an exchange, you will again be responsible for all shipping costs excluding restock fee but including any price differences in the items you wish to exchange. You must contact us within 3 business days to exchange orders. The customer is responsible to retain a cancelled order for up to 14 business days to allow a transportation company to pick the items up. 


Payment Options

1. CHECKS: All Checks Made Payable to: School Excess Inc. Mailed to: 4504 Bronze Way Dallas, TX 75236. School Excess currently accepts Business, Personal, Cashier’s Checks and Money Orders. Should you wish to mail in your check, the check MUST be sent through a type of certified mail such as USPS, FedEx, UPS, etc. The bank name, company or personal name on the check, check amount, check number and tracking number on the mailed check must be forwarded by e-mail or fax to us before order processing can begin. Copies of the check sent through e-mail or fax are acceptable as well. IF YOU ARE SENDING A CHECK PAYMENT YOU MUST HAVE AN INVOICE AND DIRECT APPROVAL FROM SCHOOL EXCESS We will not take this information over the phone. Orders WILL NOT be processed until such information is received and verified. Orders made with Personal Checks will ONLY be processed after the check has cleared through the bank.
2. DIRECT CREDIT CARD PAYMENT: School Excess will send you a one-time credit card authorization form by e-mail or fax. The entire form must be completed and signed before being sent back by e-mail or fax. You will be sent a receipt for the transaction. School Excess will never share your information or charge you for any amount other than what you have authorized for your purchase.
3. PAYPAL: We will send you a PayPal Invoice through your e-mail from and PayPal will give you the option of using your card directly or paying with your PayPal Account. You DO NOT need a PayPal account for this transaction.
4. PURCHASE ORDERS: Acceptance of Purchase Orders will be at the discretion of School Excess Inc. Contact a Customer Service/Sales representative regarding purchase orders.
5. ACH TRANSACTIONS: Customers wishing to deposit funds directly into a School Excess Inc. Business Account MUST do so with a Personal, Business or Cashier’s Check or through Wire Transfer. NO CASH DEPOSITS. Contact a Customer Service/Sales representative regarding ACH Transactions.

Viewing Orders

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Updating Account Information

You can update your account information anytime on our website. Just login and click on "Account Information" and you edit, change or delete any information as you see fit.
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4504 Bronze Way Dallas, TX 75236