This site offers FREE SHIPPING on all products!

Real Repurposed Solutions

+1-855-687-3923 sales@schoolexcess.com

Faq

Where are you located?

Address: 4504 Bronze Way, Dallas, TX 75236

How do I contact your company if my question is not answered here?

Toll Free: 1-855-687-3923
Tel: 817-813-2210
Fax:  1-817-813-2219
Email: sales@schoolexcess.com

Where do all the items come from?

School Districts, Manufacturers and Off Leases

What is the return policy?

Our items are pre-owned, and many people have a varying idea of what that consists of. Shipping can be expensive so if you are not sure about color, size or condition, please ask. Our associates will strive to provide you with as much information as possible. Review all orders prior to payment and verify that merchandise is correct and valid. We want to help make sure your purchase is exactly what you want the first time.

What is Really Certified Refurbished?

Preowned Item that has been restored to full working condition through cleaning, fixing and/or refurbishing.

What are the shipping options?

We offer Free Shipping on all orders! All Items shipped through freight companies will usually require contact from the transportation company prior to delivery. Should the transportation company be unable to contact you within 48 hours of your order being ready for delivery, most will begin assessing storage fees which cannot be waived. You will not receive your order until those fees are paid. Should your order be returned due to continued failure to contact you, you will be charged all assessed shipping charges and storage fees. Please make sure to provide School Excess Inc. with direct phone numbers and e-mails where you are readily reachable to avoid such situations.

What do I do if my items are damaged?

If there is any transportation damage, note it on the paperwork. If transportation damage is minimal ( ex. Cafeteria Table seat broken or a chair glide broken), we usually have lots of parts available to send you. If there is a major damage through transportation, please take pictures and call the office right away at 1-855-687-3923.

When will I receive my order?

Most orders ship within 5 business days of receiving cleared funds excluding orders placed during the summer season. Freight shipments will be assessed processing time based on order size and transportation company availability. Please refer to current processing times available when selecting shipping method in checkout for more information.

What if you send me the wrong order?

If you contact us during the return policy period, any item that does not arrive as ordered (size, color, or features differ from the issued and paid invoice) will be replaced by us at no additional cost to you. Replacements will be based on available inventory. Depending on the order, shipping arrangements may or may not be made to pick up the incorrect items. On certain occasions, you will be responsible in keeping or discarding the wrong items. Standard shipping times will apply. Requests for expedited shipping on replacement orders will incur applicable fees, regardless of the situation.

Can I Pick-up at your Location?

Yes, you are always welcomed. You will have to sign a damage waiver if you decide to pick up ) What to Expect when you receive your Items? (Inspect your items and sign for it. If there is any transportation damage, note it on the paperwork. If transportation damage is minimal (cafeteria table seat broken or chair glide broken), we usually have lots of parts available to send you. If there is a major damage through transportation, please call the office right away at 1-855-687-3923.

What to Expect when you receive your Items?

You will always need labor available to receive your items from the friendly Drivers. However, drivers are not allowed to move items into your building. Items will be either shrink-wrapped or palletized. Please inspect your items and sign for it

How do we ship our items?

Most items are shipped either by securely arranging each item in truck or are palletized, depending on item type and quantity.

What are the Payments Options?

( ACH, ZELLE, Credit / Debit Card, Check, Wire, Purchase Order)

Do I have to pay taxes?

You do not pay taxes on items purchased except if you are a Texas resident and are not tax exempt.

How is the product made? Where do the materials come from?

Our products are school furniture restored to working order and certified by School Excess. These items are inspected, cleaned, and repaired to full working order and brought back to like new condition. They may have some signs of cosmetic wear (light scratches/scuffs) and blemishes but are fully operational and functions as intended. This item may or may not be in original packaging.
We also sell manufacturer surplus which are new, unused item with no signs of wear. These items may be missing the original packaging, or in the original packaging but not sealed. They may be factory seconds or new, unused items that have been discontinued from manufacturer or returned items. Each product is fully inspected by School Excess and in working condition.